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EADA relaunch website


peter Joined on 13 Ιαν 2005 Total posts: 495	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 3:44 μμ Shell, may I just react to your comments on the way you prefer to communicate ("I prefer to receive all comments/suggestions by e-mail so that I have something definite sent to me to act on. I'm afraid I can't check every post on every dance-related Forum so I ask people to contact me.") I fully understand that there has to be an official contact address so you can ensure everyone can contact you and you can follow the due process. This is the right thing to do in any organization. And you can even say that this the contact point where you can guarantee that any issues your members wish to raise can be picked up and rectified. In other words you provide assurance that anything reaching you that way is properly handled. In my mind, however this does not mean that you can not get notified or handle communications in any other form officially. In my professional (i.e. work, not dance) experience in large organizations one should try to provide as many touch point with the target community as possible in order to be effective with the communication. If the community has already established communication platforms, try to utilize them as much as possible. No one expects these platforms to be treated as the official, assured way of handling the issues - but if the official representatives are reachable and reactive on these forums, it is a huge success. (note that you can even include these sources of information properly documented and even ISO certified even if they are not always monitored, simply a possible source of information) So while I can totally understand your reasoning, I believe you are making a mistake by effectively saying that you will not handle issues raised in the forum of the world's most visited dancing website. No one asks you to provide constant official support on these forums. But if you stumble across something that is relevant to your operation, it is good service to your membership if you try to funnel that information into the existing processes and provide responses when you can. It simply makes sense. For example, the DancesportInfo staff can be officially contacted through the webmaster@dancesportinfo.net Email address and all mails are responded to. We also have a forum setup here for comments and feedback. But we also randomly go to various websites and see comments or notes related to our sites - when we see them, we treat them as relevant to what we do and we try to react to them there. It is not important where the information comes from, only if it is relevant.
Shell Joined on 22 Μαϊ 2007 Total posts: 17	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 4:06 μμ I do try and keep abreast of discussion on all dance forums and take relevant comments back to the Council (although it can be hard to know which comments are by EADA members), but if someone wants something actioned quickly or has a criticism it is best to e-mail me (or the relevant council member) directly. Formal complaints will only be actioned if sent in writing to the EADA Office.
onyourtoes Joined on 12 Φεβ 2007 Total posts: 657	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 4:34 μμ Shell Formal complaints will only be actioned if sent in writing to the EADA Office. ---- Everyone else drop dead EADA will threaten intimidate and enforce illegal IDSF sanctions EADA members better be prepared to launch legal action against EADA if they expect decent standars of behaviour and compliance with EU laws. Just think 2500 law suits against EADA could cost them very dear.
peter Joined on 13 Ιαν 2005 Total posts: 495	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 4:46 μμ Onyourtoes I am not sure how your response is relevant to what you quote from Shell. I have deliberately only reacted to the manner in which communication is handled. I feel that has some relation to the topic in question. With this respect I think Shell has responded and my understanding is that he has accepted my point which I appreciate - but that is irrelevant, what is more relevant is that I feel it is a better service approach to the many EADA members than what Shell has previously seem to have been leaning towards. I tend to agree that complaint can only be considered formal if submitted directly to the organization it concerns. (Which in my mind does not exclude the possibility of the organization to pick up feedback in unofficial channels, investigate and act on them internally. In fact I think it is good practice.)
onyourtoes Joined on 12 Φεβ 2007 Total posts: 657	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 5:14 μμ Peter I am sorry but not sure how you cannot see the connection. Over and over there have been discussions in this topic concerning IDSF bans. Now suddenly EADA will only investigate if they get an official complaint! All EADA members deserve protection - without complaining officially - against the IDSF bans and punitive actions. In fact EADA are failing in their duty and obligations to the members in not already giving protection. A good organisation is ahead of the game. It realises problems members may encounter. It prepares itself and is already in a position to defend the members interests and rights. Formal complaints are not necessary. Shell suggests that unless an official complaint is made in writing EADA will ignore the situation even when fully aware of injustice. I hope that explains it.
shell Joined on 22 Μαϊ 2007 Total posts: 17	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 5:46 μμ Sorry you misunderstand me - I meant if you have a formal complaint against any EADA members you must contact the EADA Office - I thought perhaps that you did not agree with the actions of a particular council member/the council itself and wished to make a complaint against them. This is different to any comments about IDSF bans. EADA are acting upon the current political situation, we are fully aware of it - my earlier comment about contacting lawyers shows we know what position we can take should any situation arise.
onyourtoes Joined on 12 Φεβ 2007 Total posts: 657	Re: EADA relaunch website Τετάρτη, 17 Ιουνίου 2009 5:53 μμ Shell I am sorry. You are in the stocks taking the rotten eggs when it should be "The President" there. Lawyers give advise and lets face it in a court case there are two sets of lawyers each telling the client something different. In this instance Legal judgements have already been made in European (and other Courts(. The law is known and even IDSF admitted in that Press Release that their actions were not legal. You say you know what action you can take should the situation arise. Pre-emppt the matter make a statement. Let EADA members know they can dance and will be given protection.Tell IDSF you refuse to perpetuate their threats and intimidation.
spectator100 Joined on 07 Ιαν 2009 Total posts: 32	Re: EADA relaunch website Πέμπτη, 18 Ιουνίου 2009 8:14 πμ shell my earlier comment about contacting lawyers shows we know what position we can take should any situation arise. ---- I find this almost unbelievable. EADA have taken Legal advise and know exactly the position of the competitors but fail to give clear guidance to members.. To me this is a huge failing and a disgrace to English dancing. The only way I can read this is EADA know the IDSF action is out of order BUT EADA are hoping they can scare couples away from competing and thus save having to take the action against IDSF. I believe that EADA have "A duty of Care" to their members and in this they are failing even if Legal issues can be more complicated than they at first appear.
Shell Joined on 22 Μαϊ 2007 Total posts: 17	Re: EADA relaunch website Πέμπτη, 18 Ιουνίου 2009 12:29 μμ We know EADA's legal position in this matter and as a result we publically advise that EADA members should currently not dance in non IDSF registered events if they want to avoid any action being taken against them by the IDSF. Should any member contact the President about dancing in an non-IDSF event I'm sure he would disclose EADA's legal position to them but I am not at liberty to do so on a website as it would compromise our position. EADA does take the concerns of their members seriously and all of the council do care about the members and putting their interests first.
spectator100 Joined on 07 Ιαν 2009 Total posts: 32	Re: EADA relaunch website Πέμπτη, 18 Ιουνίου 2009 1:20 μμ All in all conclusive proof that English Amateurs should have an alternative registration possibility. EADA does not deserve its monopoly position and Amateurs should not be forced into the arms of EADA/IDSF. Let us hope that a member will contact the President obtain the information and then place it in the public domain - which is where it should be.